Returns

RETURNS POLICY

We hope you will be very happy with your purchases. However, if you decide to return anything bought from us, please notify us within 10 days of your intention to return goods. We’ll be happy to refund or exchange a product provided it is returned unused within a 14 day time period, in its original packaging and in fully re-saleable condition. If the product returned is not in fully re-saleable condition, we reserve the right to refuse a refund on the item. Customers will have to cover the courier cost of returns. Once the re-saleable product is returned, we will refund the money back to you. 

HOW TO MAKE A RETURN

Please send the item(s) back in the same packaging to: Rosanna Lonsdale, Unit 58, Wimbledon Stadium Business Park, London, SW17 0BA including details of your name and order details. When returning your item(s), we recommend that you send any returns or exchanges by recorded delivery, as if it doesn't arrive or arrives damaged we are unable to issue a refund. 

If you no longer have the original packaging, please use at least 8 layers of bubblewrap and surround this in a box filled with polysterene balls.

FAULTY ITEMS

In the event that goods bought from Rosanna Lonsdale are faulty, we will be happy to replace the goods at no charge to the customer or alternatively, to refund the cost of purchase. It should be noted that our liability is limited to the purchase cost of faulty goods and we will accept no responsibility for any costs that may be associated with their supply. Faulty goods should be notified to Rosanna Lonsdale within 3 days of receiving the goods and returned to the Rosanna Lonsdale warehouse within 14 days. The courier cost to return goods will be covered by Rosanna Lonsdale.